Cyclone Range Hoods Inc. (hereunder called “The Company”) provides a warranty that its products are free from defects in workmanship and materials for a period of two (2) years from the date of purchase. This warranty includes in-home service (where applicable) for the first year and workshop service for the second year. During that time period, The Company will, at the Company’s option, repair or replace, without charge, any parts or complete unit found to be defective. Further, the warranty for the motor extends for an additional eight (8) years, with labour costs extra. This warranty is not transferrable from the original purchaser. The company reserves the right to use functionally equivalent reconditioned parts or products as warranty replacement or as part of warranty service. Warranty does not cover the costs of removal, installation and/or transportation of defective products.
THE COMPANY WILL NOT BE HELD RESPONSIBLE FOR ANY CLAIMS OVER THE ORIGINAL PURCHASE PRICE OF THE PRODUCTS NOR BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH PRODUCT USE OR PERFORMANCE.
Some provinces/states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In-home service will be made available only in areas where a contracted service provider offers services. If the customer is outside the service area, additional charges may apply for shipping costs for warranty repair or replacement. The unit removal and reinstallation works are under the customer responsibility. This warranty does not cover any costs related to the products including to but not limited to:
a) Normal maintenance service required for the products; b) light bulbs, plastic grease collector cups, filters, ducts, roof caps, wall caps and other accessories for ducting; c) natural wear of the finish of the products or wear caused by improper maintenance, use of corrosive and abrasive cleaning products; d) products or parts which have been subject to freight damage, misuse, negligence, accident or any other circumstances beyond the control of The Company; e) In addition, this warranty does not apply to the following items:
The warranty will be automatically void if any of the following apply:
i. The hood installed at less than 28” minimum above the range surface;
ii. Ventilation system has not been vented to the outside or ventilation system stuck;
iii. Less than 6” round or equivalent ductwork has been used anywhere in the venting system for models with 450 CFM or more CFM;
iv. The venting duct turned downward anywhere in the venting system;
v. Wrong electrical wire connection for the fan.
The warranty on your Cyclone Range Hood begins on the date of original purchase. In order to register your purchase, please fill out the warranty registration form below. CycloneRangeHoods.com/product-registration/.Be sure to keep your original proof of purchase.
To qualify for warranty service you must: (a) notify us at the address telephone number stated below within 2 days of the discovery of the defect; (b) provide the model number and serial number; and (c) describe the nature of any defect in the product or part.
At the time of requesting service, you must present evidence of your proof of purchase and proof of the original purchase date. If we determine that the warranty exclusions listed above apply or if you fail to provide the necessary documentation to obtain service, customer will be responsible for all shipping, travel, labor and other costs related to the service.
WARNING! The Company will not be responsible for any defects caused by improper size of duct. All range hoods above 450 CFM must use a six (6) inch duct for this warranty to be recognized.
For warranty services or repair, please contact the dealer from whom you purchase the product or the address shown below.
North America Range Hoods Inc. 1361 Huntingwood Drive, Unit 16, Scarborough, Ontario, Canada, M1S 3J1
Tel: (416) 293-0933 Toll Free: 1-888-293-5662 Fax: (416) 293-4793
CONGRATULATIONS on your purchase of a high performance Cyclone product. To better serve your needs and those consumers like yourself, we would appreciate you taking a few minutes to fill out this short questionnaire along with the product registration information requested. Please complete and return this card to us within 90 days of purchase, along with a copy of your sales receipt.
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Cyclone Range Hoods Inc. Warranty has recently been updated. Please see it under the Support Tab For questions regarding the warranty. Please contact us, we are happy to help.